Refund and Returns Policy
At Twam Ltd, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help.
✅ Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused and in its original packaging.
- You must have proof of purchase (e.g. receipt or order confirmation).
- Certain goods such as perishable items, personal care products, or custom orders may not be returnable (unless faulty).
To start a return, please contact us at support@twamltd.co.uk with your order number and reason for return.
💸 Refunds
Once we receive and inspect your returned item, we will notify you by email about the status of your refund.
If approved:
- A refund will be issued to your original method of payment within 5–10 business days.
- You will receive a confirmation email once the refund has been processed.
🔁 Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, email us at support@twamltd.co.uk with photos and your order number.
📦 Return Shipping
- Customers are responsible for return shipping costs unless the item is damaged or sent in error.
- We recommend using a trackable shipping service for your return.
📞 Contact Us
For questions or concerns regarding your return, refund, or exchange, contact us:
📧 Email: support@twamltd.co.uk
📞 Phone: +44 1473210220
🌐 Website: www.twamltd.co.uk